Häufig gestellte Fragen

Are Chancy Skincare products safe and reliable?

Yes! All products are vegan and not tested on animals.

We offer our customers only high-quality cosmetic products.

The cosmetic products are handmade by us. Thus, the quality is constantly checked and tested. Chancyskincare uses approved ingredients for product manufacture!

Nevertheless, please read the allergy information contained in the product description and test any intolerance on a small area of skin before using the products.

How can I give my feedback?

Use our contact form. We are always open to feedback, suggestions for improvement and also requests from our customers. We will reply as soon as possible. So do not hesitate to contact us if necessary.

Does Chancyskincare ship worldwide?

We ship the goods only within Switzerland.

Why aren't the lip gloss containers filled to the brim?

Our lip glosses cannot be filled up completely, otherwise the filling will overflow and the sealing cap will stick out. This means that the lip gloss container cannot be used. Small bubbles or air pockets in the container will prevent the product from overflowing. It is important to note that the lack of a small amount of lip gloss in a container is normal and does not indicate a lack of quality in the product.

How long does the delivery and processing time take?

If the ordered product is in stock, it will usually be sent within three working days by A Mail Plus to the address specified by the customer in the order. If the ordered product is not in stock, shipping can usually be delayed by up to a week.

If you have any further questions, we are always at your disposal!